Privacy Policy

1. Information We Collect

When you purchase our authentic ghee or create an account at bawaoil.com, we collect basic details necessary to pack and deliver your parcel:

• Contact details: Name, phone number, and email address.
• Delivery coordinates: Street address, city, state, and pincode.
• Order records: Purchased ghee sizes, quantities, and transaction receipts.

2. How We Use Your Information

We use customer data strictly for legitimate operational purposes:

• Processing orders, counter pickups, and courier deliveries.
• Sending automated dispatch tracking updates and WhatsApp order confirmations.
• Providing customer care, danedaar ghee storage advice, and answering inquiries.
• Fulfilling Indian tax, accounting, and food business regulatory obligations.

3. Information Sharing & Third-Party Partners

We never sell, rent, or trade your personal data to third-party telemarketers or external advertisers. Information is shared only with trusted operational providers strictly to fulfill your order:

• Payment Gateways: Razorpay (PCI-DSS compliant payment processing).
• Logistics Partners: Courier services (e.g. Delhivery, Shiprocket) for transit to your address.
• Notification Providers: Secure WhatsApp/SMS gateways for live tracking notifications.

4. Payment Security & Encryption

All website traffic is encrypted using 256-bit TLS/SSL encryption. Financial transactions occur through Razorpay's encrypted vault. We do not store, view, or process debit/credit card credentials on our servers.

5. Cookies & Local Storage

We use minimal cookies and local browser storage solely to remember your shopping cart items, preserve your customer login session, and provide smooth checkout performance.

Privacy Questions & Data Requests

For privacy inquiries or to request account deletion, reach out to our team at:
Bawa Oil Depot • Shop No. 24, Borimollah, Bhendi Bazaar, Mumbai - 400003
Email: orders@bawaoil.com • Phone: +91 98200 12345